Salesforce -- GovCloud Systems Security Engineer
2019 - Present
As a member of the GovCloud Systems Security (GovSysSec) team, I focus on security operations and infrastructure management for Salesforce's FedRAMP and government-compliant cloud environments. My primary responsibilities include certificate lifecycle management, security tooling development, and sprint planning coordination.
Led development of sprint3r, a Go-based CLI tool for automated sprint work item tracking and reporting, integrating with GUS API and Slack webhooks to improve team visibility and sprint closeout processes. This tool has become critical infrastructure for the team's agile workflow and sprint retrospectives.
Manage end-to-end certificate rotation and lifecycle operations across GovCloud infrastructure, including tracking expiration dates, coordinating renewal requests, and maintaining compliance documentation. Work closely with security operations teams to ensure continuous availability and compliance with federal security standards.
Coordinate sprint planning activities, track work items through GUS, and maintain team documentation for security procedures and infrastructure changes. Serve as subject matter expert for certificate management and authentication systems within the GovCloud organization.
- Go development and CLI tooling
- Certificate management and PKI operations
- Python and shell scripting for automation
- GUS work item management and SOQL queries
- Agile sprint planning and tracking
- FedRAMP and federal compliance requirements
- Bazel build systems
- Kubernetes and containerized infrastructure
Amazon AWS -- RDS Operations and Secops Team
2016 - 2019
Focused on deployment and stability of the RDS Platform across data plane and control plane. Served as escalation point for Premium Support when direct intervention was required, coordinating with Engineering and Development teams. Led an initiative to make Operations hosts an isolated bastion point for logging into customer infrastructure. Central command for handling Large Scale Events involving all service outages.
- Amazon Linux (Redhat Clone)
- Database troubleshooting: MySQL, PostgreSQL, MSSQL, Oracle, Aurora MySQL and Aurora Postgres
- Tool scripting and Java stack debugging
Amazon AWS -- IAM Authentication
2014 - 2016 | Support Engineer
Maintained health and stability of the IAM stack including ARS/ARPS/Odin/Data Warehouse/Tagris. Converted single data center proof of concepts into multi-location load balanced high availability solutions for Data Warehouse and Tagris teams.
Amazon AWS -- Premium Support
March 2012 - 2014 | Support Engineer
Worked with all AWS products available at the time including EC2/S3/Beanstalk and many more. Participated in oncall rotation managing and routing high severity issues to maintain strict SLA.
Rackspace Cloud Hosting -- Email and Apps Operational Engineer
2011 - 2012
Maintained a large scale hosted mail solution running both shared and dedicated solutions across a large fleet of mail servers and front end customer interface servers.
Rackspace Cloud Hosting -- Professional Services Specialist
2010 - 2011
Built out solutions for virtual private server environments. Implemented clustered solutions for customers ranging from Domino's Pizza to single-server startups. Focused on converting legacy physical infrastructure to virtualized solutions, rearchitecting topologies for cloud alignment.
Rackspace Cloud Hosting -- Level 2 Technician
February 2009 - 2011
Joined the newly formed Cloud Servers team, helped define the role and mold the product. Created technical articles for experienced and novice users. Served as escalation point for Cloud Sites and training resource for junior technicians.
Rackspace Managed Hosting -- Linux Support Fanatic Lvl2
October 2005 - February 2009
Started as Level 1 and grew into Level 2 with expertise in MySQL, Apache, and open source stack management. Fast-paced environment of customer support via email, ticketing system, and phone.
